Last Updated: April 5, 2025
Official Website: www.morganajewelry.online
Customer Service Email: service@morganajewelry.online

We strive for your complete satisfaction. If you need to return an item, please review this policy carefully.

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1. Eligibility & Timeframe

Returns must meet all criteria:

• 30-Day Window: Request a return within 30 calendar days of delivery (verified by tracking).
• Item Condition: Unworn, undamaged, with original tags, packaging, and protective seals intact.
• Non-Returnable Items: Customized/personalized pieces, final sale items (e.g., limited editions).
• The jewelry is made of precious metal or sterling silver. It undergoes multiple strict quality inspections and secure packaging before shipment to guarantee perfect condition.We recommend taking an unboxing video after receiving the goods to prove that the damage was not caused by human error. We do not support refunds or returns for damage caused by human error.

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2. Return Reasons & Shipping Responsibility

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3. Return Process (5 Simple Steps)

1. Email Request → Contact service@morganajewelry.online with:
   • Subject: [Return Request] + Order # + Item Name
   • Order number, reason, photos (if applicable), and contact details.
2. Await Approval → We’ll email an RA Number and return label (if applicable) within 48 hours.
3. Ship Item Securely → Use protective packaging. Send to:      

   Morgana Jewelry LLC

   Room 101A, 1/F., 
   
   Genplas Industrial Building, 
   
   56 Hoi Yuen Road,
   
   Kwun Tong, Kowloon,
   
   Hong Kong

                                                                                                                                                Mark the package with your Order # and RA Number.
4. Quality Check → Inspection completed within 3–5 business days after delivery.
5. Refund/Exchange →
   • Refunds: Issued to original payment method (3–14 business days).
   • Exchanges: Shipped immediately with new tracking.

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4. Refund Details

• Full Refund: Item price + original shipping (for defects/errors only).
• Partial Refund: Original shipping fees deducted for change-of-mind returns.
• Processing Time:
  • PayPal: 1–5 business days
  • Credit/Debit Cards: 5–14 business days

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5. Important Notes

• Non-Returnable: Worn items, missing tags, >30-day requests, or clearance items.
• Shipping Insurance: We recommend insured/tracked return shipping (e.g., USPS, FedEx). Uninsured lost packages are not refundable.
• Policy Abuse: Frequent returns (>3/year) may result in account restrictions.

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Questions? Contact us at service@morganajewelry.online (Mon–Fri, 9 AM–5 PM MT).
Thank you for choosing Morgana Jewelry — where style meets seamless service.

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Pro Tip: Save return tracking numbers for reference. For full policy details, visit Refund Policy

Key Features:

• Clear Sections: Bold headings, bullet points, and tables for quick scanning.
• Actionable Steps: Numbered return process with exact address/email.
• Legally Compliant: Aligns with e-commerce best practices 3，8
• Brand-Centric: Contact details and shipping policies prominently displayed.

This version omits redundant legal jargon while retaining enforceability. Embed it under "Refund Policy" in your site footer or Help Center.